Online casino reviews

Our experts understand online gambling enthusiasts can get lost in the choice of browsing through thousands of online casinos. By focusing our review process on specific criteria and considering player needs, we narrow the options to find the best gambling sites in Canada. The process consists of nine key evaluation categories that produce a reliable overall casino rating.

• Safety and Security

  We validate if casino holds a license issued by reputable authorities like the Alcohol and Gaming Commission of Ontario (AGCO), the UK Gambling Commission, and the Malta Gaming Authority (MGA). We also check for approval seals from independent RNG testing firms like eCOGRA and iTech Labs to ascertain the fairness and randomness of games.

  The security measures to protect players' data are also critical. A licensed casino site complies with data protection laws using SSL encryption protocols to limit unauthorized third-party access to such information. It also abides by strict Anti-Money Laundering policies that prevent financial crimes.

• KYC Verification

  Know Your Customer protocols are essential to online casino security to comply with AML laws. The process is mostly similar in all casinos, with players required to provide personal information such as proof of identity (driver's license or passport), address (a utility bill), and banking methods (a copy of credit/debit card). Only after completing this procedure can you deposit and withdraw from a casino online.

  The KYC verification process varies from one casino to the next. We recommend casinos according to the ease of completing the procedure within a reasonable period. Ideal online casinos take only 1 - 5 days, after which you can deposit and proceed with real money gameplay.

• Casino Games and Developers

  The game portfolio can make or break a casino site. We look for reputable casino software providers, e.g., – NetEnt, Global Gaming (former Microgaming), Yggdrasil, and BGaming for online slots. The best live games come from developers like Evolution and Playtech.

  We also take the diversity of online casino games into account. Online slots are usually the most dominant options available, often 1,000+, although the amount of games is not our determining factor for a great game selection. Casinos from out top list may include as little as 500 games, as they focus on jackpot games or high RTP slots. This eliminates the need for an extensive game library.

• Payment Methods

  We review online casino payment methods to ensure there's a solution for almost any player. We look out for options like Interac, Visa, Mastercard, bank transfers, Paysafecard, PayPal, Skrill, and iDebit. Crypto options like Bitcoin, Litecoin, and Tether are also in our list. Overall, if the operator has at least a dozen casino payment methods, it's our indicator for a reasonable selection.

• Bonuses and Promotions

  We favor casinos that provide bonuses for both new and existing players. When reviewing new online casinos, our primary focus is on welcome packages, VIP programs, cashbacks, and reload bonuses. Additionally, tournaments, no deposit offers, high roller bonuses, and referral programs also influence our casino ratings.

  We also check the attached terms and conditions to determine their leniency and whether the casino offers are worth claiming. Particular attention is given to wagering requirements and bonus expiry times. For instance, a 7-day deadline to meet a 70x wagering requirement significantly impacts our bonus evaluation score.

• Withdrawal Speed

  Top casino sites feature an internal processing period of up to 48 hours, during which it determines the legitimacy of withdrawal requests. The procedure should be hassle-free and abide by AML protocols. 

  Most casinos advertise smooth and speedy withdrawals, but most player complaints revolve around slow or no access to winnings. Accordingly, we test the casino sites to distinguish those that exercise responsibility for favorable withdrawal policies.

• Customer Support

  Our checkboxes for quality customer support are the following – waiting time, chatbot flow, and whether the query is directly addressed. We remove the score if the waiting time is more than 10 minutes and if we have to go through unnecessary steps of chatting with a bot to get through to a real person. Recommended casinos have several contact channels for players, including live chat, phone, and email. An FAQ section that covers common queries is also crucial when judging a brand's reliability.

• Mobile Accessibility

  Firstly, we check if the casino has a native app. It adds efficiency and convenience with specific benefits like personalized experiences, faster loading time, and increased accessibility. In some cases, casinos can offer bonuses and promotions exclusively to mobile users. Then, we go through the same actions on the app as on the desktop to ensure all the same options are available for players on the go. If all works seamlessly, that's how the maximum score of the casino for the mobile play is determined.

• Responsible Gambling Tools

  We assess how conscious a gambling site is about providing a safe and secure online gambling experience that remains entertaining. The online casinos we rate high must promote player well-being with responsible gambling tools like self-exclusion, time, deposit, and loss limits. Reality checks are also paramount, keeping players informed on how much time and money they have spent.

Considering the key criteria our experts use to rate online casinos, we highlight the main features users should enjoy when choosing the most suitable gaming platform, including:

So why reading casino reviews is important? The experience of players helps to look at the casino from a different angle and see the insights that would otherwise go unnoticed. For example, a casino may take longer than the indicated withdrawal time speed, or customer support may be unresponsive. Such experiences can only be determined through user feedback.

When multiple users report a bad experience, it's considered a systematic error that warrants not recommending the specific casino. This may help you make an informed decision and choose a casino that meets your expectations.

What to Consider When Reading User Reviews

When collecting user feedback, we take into account there's a human factor involved. Biases, emotions, lack of information, and unethical practices can influence people's judgement. Based on our experience, here are common factors that impact the credibility of casino reviews given by users:

• Subjective reviews after losing: We assess claims like "this casino does not pay," as they may stem from frustration. Gambling involves risk, and even in fair settings, the likelihood of losing often exceeds that of winning.
• Apparent unawareness of T&Cs: Violating a casino's terms and conditions may be the cause of the negative experience. We urge players to read the T&Cs before playing for real money.
• Excessive praise and enthusiasm: Overly positive feedback is suspicious if it offers little detail about the casino's services. The best online casino reviews are objective and provide helpful information on how a gambling den excels and falls short.
• Abnormal distribution of scores: It's unusual to to see many beaming reviews and a lot of bad reviews in abundance. It may be a sign that an operator is paying for good online casino ratings to offset the terrible ones. Opt for an online casino with genuine positive feedback.

We value your feedback and experience and always encourage you to leave a review. Our casino reviews are designed with a built-in option for submitting feedback. Here is how you can provide your feedback:

1. Enter the casino name in our website's search bar
2. Scroll down to the user feedback section of the review
3. Click the 'Add Your Review' button to open a user feedback form
4. Provide your nickname, email address.
5. Score the casino 1-10 and leave your feedback. Feel free to be emotional, share your experience in detail.
6. Click 'Send' to submit your review.