What to Do If an Online Casino Blocks Your Account?

Updated: 01.08.2023

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Playing at an online casino in Canada is meant to be a relatively non-stressful activity that yields a bit of joy and gives some color to your day. The intention is not for you to stress and worry about being locked out of your account every time you log in. While this is not a common occurrence, it can happen occasionally. This article will help you and guide you through the process of trying to regain access to your account and your hard-earned winnings.

Whatever You Do, Don't Panic!

Imagine you are trying to relax by accessing your favorite casino site, but you find that you cannot log into your account. What should you do? The first thing is not to panic! Panic rarely solves any problems, and doing something rash, like contacting support and going off on them, won't help your case.

Instead, we probe for a more systematic approach, where you stay rational, calm, and composed. First things first, let's explore some possible reasons why you are locked out of your account.

Why Have I Been Locked Out of My Account?

While it might not seem rational from your perspective, there is usually a logical explanation for why your account has been locked. Below we will discuss the most common reasons:

Too Many Login Attempts

Probably one of the most common reasons for casinos locking out players from their accounts is too many failed login attempts. This happens when a user tries to log in multiple times with the wrong username or password. It is a safety precaution to protect your account from unauthorized people trying to enter your gambling account. In these cases, you can typically email or contact the casino site through their live chat and verify your identity.
You Did Not Verify Your Identity

Failing to verify your identity with proper documents is another common reason why casino accounts get locked. This can occur particularly when withdrawing funds. This tends to be part of the casinos' terms and conditions, so it can be considered a violation. If this happens to you, contact the casino in a calm and orderly fashion and see if they can do anything to help you.
Violating the Terms and Conditions

We already touched on this in brief above, but your account will likely be locked if you violate any of the casino sites' terms and conditions. This is not the casinos' fault. It is your obligation to read the terms and conditions and make sure that you are compliant. Before making a deposit, read through the T&C and make sure you fully understand what the casino site is asking from you.
Committing Fraud

If the casino even suspects anything related to you trying to commit any fraudulent activities, the days of your casino account are numbered. Casinos have a very firm and stringent policy in terms of fraud. This includes examples such as providing fraudulent information or trying to abuse the bonus system.
Several Accounts

Registering several accounts at a website tends to go against the majority of casinos' terms and conditions. Gamblers are only allowed to have one account, so opening more accounts will certainly increase the risk of becoming blocked by the casino. Detecting this will not be much of a challenge for the casino as they might detect your IP address or withdrawal of money to an already linked account. Attempting to circumvent these security measures is unwise. Adhering to the rules will help ensure your account remains secure.
Being Underage

Casinos also have a super strict policy regarding underage gambling. This is for numerous reasons. For one, the casino has liability reasons, so they are extremely clear that gambling is only for people 18 and above. Secondly, it is to protect the impressionable teenagers and kids that are far from fully developed to make a financial commitment that they may not understand yet.

What Can You Do to Unlock Your Account?

Once you realize that your account has been locked, you should calmly and politely contact customer support. Depending on the casino, you can either do this through email or live chat. If you utilize the live chat, you can get a faster response and hopefully explain why you are locked out of your account. Hopefully, you haven't done anything too serious, and they can quickly help you resolve the issue.

When choosing a casino site, it is always beneficial to play at big, established sites. These sites tend to have better customer support and more informed staff. For minor things, they can hopefully help you right away. If the matter is more complicated, they will likely ask you to email them certain documentation to prove your identity.

I Get No Help, What Do I Do Now?

Is the casino being difficult and reluctant to help you? If that is the case and you feel you have exhausted all your options, you must turn somewhere else for help. Luckily, numerous entities are available to act as mediators between gamblers and casinos in dispute in the gambling industry.

As a gambler, you deserve fair treatment and fair games. After all, you choose to play at a certain site, so the least that they can do is treat you fairly. Once a suitable mediator is found, both you and the casino will have up to 96 hours to respond. After that, the complaint is closed.

If all else fails and you still have not figured out the dispute, your last resort is contacting the license issuer. If something unethical has transpired on the casino's part, they may, in the worst case, risk paying a hefty fee to the issuer.

Conclusion

Sometimes things don't go as planned. In the unlikely event that your casino account gets blocked, you are now better equipped to handle it. Remember to stay calm, polite, and rational. First, contact customer support, and if that doesn't resolve the issue, seek external assistance. You can choose a gambling platform from our best online casino reviews, being confident that every site on our list is safe and secure.