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Playing at an online casino is intended to be a non-stressful activity that yields joy. You shouldn't be worrying that the casino site might block your account. However, if it happens, in this article, our experts will guide you through the process of regaining access to your account and your hard-earned winnings.
When you boot up your favorite casino site but it doesn't give you access to your account, there is usually a reason. So, doing something rash, like contacting support and going off on them, also won't help your case. Instead, we probe for a systematic approach that keeps you rational, calm, and composed. First, let's explore some possible reasons why your account is banned.
There is usually a logical explanation for why you have been locked out of the casino in more cases than not. Below we will discuss the most common reasons.
One of the most common reasons casinos lock out players from their accounts is too many failed login attempts. It happens when a user tries to log in multiple times with the wrong username or password. You can email or contact the casino site through their live chat to verify your identity.
Failing to verify your identity with proper documents is another reason casino accounts get locked. It can occur when withdrawing funds from your account. Verification is part of the casinos' terms and conditions, so it can be considered a violation. If this happens to you, contact the casino in a calm and orderly fashion and see if they can do anything to help you.
Your account will likely be banned if you violate the casino sites' terms and conditions. While it’s unlikely that a casino will ban you without a reason, misunderstandings or errors can occur. You must read the terms and conditions and ensure you are compliant. Before depositing, read the terms to understand what the casino site asks fully.
In general, casinos cannot ban you for winning unless there is clear evidence that you violated the terms, such as using bonus abuse tactics. If the casino suspects anything related to you trying to commit any fraudulent activities, the days of your casino account are numbered. Casinos have a firm and stringent policy in terms of fraud. It includes activities such as providing fraudulent information or trying to abuse the bonus system.
Registering several accounts is against most casinos' terms and conditions. Gamblers are only allowed to have one account, so opening more accounts will undoubtedly increase the risk of becoming blocked by the casino. Detecting this is relatively easy for the casino as they might detect your IP address or withdrawal of money to an already linked account. Just follow the rules, and you should be fine.
Casinos also have a super strict policy regarding underage gambling. For one, the casino has liability reasons, so they are strict that gambling is only for people 18 and above. Secondly, it is to protect the impressionable teenagers and kids that are far from fully developed to make a financial commitment that they may not understand yet.
Once you realize your account is blocked, contact customer support. Depending on the casino, you can reach the support through email or live chat. If you use the live chat, you can get a faster response.
When choosing a casino site, playing at established sites is always beneficial. They tend to have better customer support and more informed staff. For minor things, they can help you right away. If the matter is more complicated, they will likely ask you to email them specific documentation to prove your identity.
If the casino refuses to help, you must turn elsewhere. Luckily, numerous entities can mediate between gamblers and casinos in disputes. As a gambler, you deserve fair treatment and fair games.
After finding a suitable mediator, you and the casino party will get up to 96 hours to respond. After that, the complaint is closed. If all else fails and you still need to figure out the dispute, your last resort is contacting the license issuer. If something unethical has transpired on the casino's part, they may, in the worst case, risk paying a hefty fee to the issuer.
In the unlikely event that your casino account gets blocked, you are now better equipped to deal with it. Just remember to stay calm, polite, and rational. Try to contact the support, and if it doesn't work, turn to outside help.
