Jackpot City vs Big Fish Casino

Being present in the market for more than 20 years, Jackpot City is one of the most known and respected casinos. Big Fish Casino is the one with a strong community spirit. Are you wondering about these casinos’ design quality, or what payment options they offer? In this article we will cover these topics and give you more information about these two great casinos. We’ll review the usability, bonuses and promotions, games variety, reliability, and many more. After having read this review, you’ll definitely figure out which of the casinos you wish to give a try to.

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Usability of Jackpot City vs Big Fish Casino

Jackpot City vs Big Fish Casino

Jackpot City is powered by Microgaming, one of the most respected names in the gambling software industry. For the player, this means a slick, highly functional website packed with top-quality games playable on any device. 

Big Fish Casino features a vivid, fun, cartoonish interface that's easy to operate. The display is crisp and highly usable on any device, and the overall feeling matches the topic of this fun-play casino.


  • Pros

  • Simple and attractive layout;
  • Instant-play available;
  • All details on bonuses easy to access.
  • Cons

  • Interface riddled with ads


  • Pros

  • A reliable software provider;
  • Desktop and mobile playability;
  • Easy to navigate.
  • Cons

  • No internal search function.

Payment Options

Jackpot City ensures secure and quick banking options to facilitate your betting experience. Withdrawals through most methods get processed in between a day and two days, making this casino among the fastest ones available.

The operator doesn't put a cap on the amount you can take out from your account. The minimum for both deposits and withdrawals is $10. It features many financing options, from traditional banks to e-wallets. 

In Big Fish Casino, you won't have to make a deposit to your account if you don't want to. The casino will award you free chips when you first join, and you can earn more by playing for free. 

If you do want to invest money, the methods at your disposal are different at various playing locations. For example, mobile apps charge your app store accounts, while Facebook has you paying with credits.

Both websites make it easy to deposit funds, but their approach to payouts is considerably different. You can invest with Big Fish but never withdraw your funds. Jackpot City features a more traditional method of money-in-money-out.

Mobile and Applications

With Jackpot City, you can play on the go using your mobile browser. You don't have to download anything, and the portable casino version uses the same SSL encryption as the desktop site to secure your payments.

The mobile game library boasts most of the options at your disposal on the desktop, but not all of them. Still, if you're looking to play popular games on the go, you're 90% covered. 

The graphics adapt to a smaller screen of any make and model with ease, keeping the original website's logical layout. Players can also access chat and live support from their smartphones.

When it comes to Big Fish, users can enjoy the entire game selection from their smartphones. It's the easiest to download the app and connect with Facebook, but you can also access the website through your browser. 

The casino fits any screen. It allows you to claim bonuses on the go and make real money payments through your phone. 

Overall, both apps are highly functional, so this factor shouldn't have much of an impact on your choice.

Bonuses and Promotions

Jackpot City provides you with a generous 100% match on your first four deposits. If you go for the maximum amount each time, you can claim up to $1,600 in bonus money. 

As you play on, you'll see various promos popping up multiple times a week. Players can also gather loyalty points to enter the VIP club with its exclusive range of promotional offers.

You'll get:

  • A massive deposit bonus
  • Free spins
  • Extra credits

You can collect 100,000 free chips when you first join Big Fish Casino, usable on slots and table games

Later, you earn loyalty points with each game you finish, which grants you access to the VIP club and its many benefits. The more you play, the more tournaments, premium slots, and promotions you can claim. 

You'll find:

  • Chips on sale
  • Reload bonuses
  • Virtual goods to add to your profile

Both casinos reward players quite handsomely. The primary difference is that you can get real money in the first case, but not in the second.

Games Variety

Jackpot City boasts over 630 casino games in total. Most of them are slots, but you can also enjoy over 70 table games and many regional variants of the classics. 

The slots are abundant and cover both progressive and regular machines by all the best providers. Apart from that, the blackjack section stands out the most with 34 variants. The other table games are also available and well-executed, from baccarat to poker. 

Evolution Gaming powers the live dealer games, featuring high-definition streaming and handy chat functions to boost your immersion. The selection of tables caters to all player types, and the game variety is up to par on desktop and mobile.

Big Fish Casino features many slots and table games, resembling a traditional casino. You won't find locked games, but minimum stakes required vary, some even making you invest real money.

The variety isn’t as impressive as with serious-play casinos, but you do get to play the casino classics such as blackjack, roulette, and poker. All games work flawlessly on mobile. Big Fish even hosts various tournaments.

The difference between what these two casinos have to offer reflects their polar opposite approaches to gambling. Jackpot City seeks to accommodate serious players, while Big Fish is for fun only.

Slot Machines

Players will find classic reels, video slots, and progressive machines in the massive, 430-title library at Jackpot City. From Mega Moolah to High Five Mega-Spin, all the best names are present and available.

Big Fish also has a considerable slots catalog, although not all games are available before reaching a certain level at the VIP club. Most games have nine or 25 paylines, and you’ll also find slot tournaments to spice up the action.


Jackpot City holds licenses by Malta Gaming Authority, the EU, and an eCOGRA certificate. These credentials guarantee safety and security for the player. 

All information is behind SSL protection, ensuring that no third party can access your profile. The certification from eCOGRA verifies fair gaming opportunities and regular audits with the random number generators. The reports show that overall RTPs average at 96%.

Online security is quite good with Big Fish, too. Both the Facebook platform and the website hold security protocols for when you want to make payments. You’re also in full control of what you share while you play. 

Again, the performance of both casinos is excellent. Big Fish doesn't have to uphold such high standards, since it tackles fewer financial matters, but what it does cover is secure.


Microgaming is known for its innovation and dedication to security, powers most casino games at Jackpot City. Both graphics and audio are of exceptionally high quality.

As the name suggests, Big Fish Games powers the social casino, providing it with 5 categories. The developer grants simple, colorful designs that load quickly and without any lagging.

Since the latter doesn’t work with known gambling developers, the feel of its games differs from what you’d traditionally expect from a casino. Then again, Big Fish isn’t a traditional operator!

Client Support

You can contact Jackpot City's customer support through phone, live chat, or email. 

The email response time averages at 48 hours, while phone support is available 24/7 in several languages. The live chat function has players confirming their account first, but, it's quick and hassle-free from then on.

The forum link refers you to the support center at Big Fish. You'll first see a community section packed with topics players have chatted about and a comprehensive FAQ section. 

However, the information for contacting the operator directly through phone or email isn't readily available through the website. It encourages you to use social media links instead.

Try also these online casinos


All in all, both these casinos offer excellent service, convenience, and accessibility for any punter to enjoy. If you're stuck deciding between the two, one question can immensely help you – do you want to win real money while playing?

If the answer is yes, head to Jackpot City. If you're not ready to invest yet, its demo mode games will help you start slow.

However, if you’re a newcomer to the world of gambling in general, you might want to get a taste for it before you start the authentic action. It could also be the case that you like the feeling of betting but have qualms with doing it for real money. 

If either is the case, a social casino can be the right answer for you. Big Fish is among the best ones in this category, so join it and see how it feels.

Lucas Goldberg
Lucas, a seasoned site editor at CasinoCanada, boasts a decade-long journey in the gambling industry with a focus on providing players with meticulous reviews and insights of online games and casinos.
Site Editor
University of Toronto
Bachelor of Arts in Communications, Digital Media, and Journalism, PlayTech Analytics career, communication with users through high-quality gambling content.
Expert in:
  • iGaming Content
  • Bonus Incentives Theory
  • Trend Analysis
Reviewed by Head of Content:
Dmitry Rogalchuk
Last updated on: 20.02.2024

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